Recognise Bank Limited is an authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA). Our Financial Services Register number is 849404. You can verify this information on the Financial Services Register by visiting the FCA’s official website at www.fca.org.uk/register.
Our offices are in London, Manchester and Birmingham.
Recognise Bank Limited is an authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA).
No. We are a privately held company.
We are not a member or subsidiary of any other banking organisation.
We were previously part of the City of London Group PLC, however we simplified our corporate structure at the end of 2022, making us more streamlined and efficient.
Recognise Bank is an exciting place to work with lots of opportunity and new challenges.
To view our current vacancies, check out our Careers Page.
Our impact on the environment and our role in society is very important to us. You can read our full policy here.
There are several ways in which you can get in touch with us. Please visit our Contact Us page for more information.
You can make a complaint via email, telephone or post.
For general complaints
- Email us: [email protected]
For complaints relating to our lending products
- Call us: 0800 118 1652*
- Write to us: Recognise Bank, 2nd Floor, Augustine House, 6a Austin Friars, London, EC2N 2HA
If you have a complaint about lending, it’s best to contact your relationship manager first. If you’d rather not do that, just contact us using the details above.
For complaints relating to our savings products
- Call us: 0345 872 7888*
- Write to us: Recognise Bank, PO Box 921, Wallsend, NE28 5EJ
*Our business hours are Monday to Friday from 9am to 5pm, excluding weekends and bank holidays.