Careers at Recognise Bank

Come join the team

We’re proud of our team of diverse and talented individuals.
If you’d like to join us, please apply below.

Savings Operations Analyst

Role and Responsibilities

Supporting the day-to-day management of third-party suppliers and deposit aggregators:

  • Work collaboratively with our third-party supplier to understand, review and improve the direct customer journey across both the retail and business propositions.
  • Manage all change requests through inception to completion liaising with internal and external stakeholders throughout.
  • Work closely with cross-functional teams to implement pricing changes, new product launches and taking products off-sale for both direct proposition and other funding channels and ensure alignment with overall business objectives.
  • Champion continuous improvement through putting proposals forward that enhances our overall deposit proposition.


Customer Experience:

  • Conduct thorough research and analysis to understand the end-to-end customer journey across various touchpoints.
  • Collaborate with cross-functional teams, including marketing, data, and customer support, to gather insights into customer interactions and pain points.
  • Develop and manage comprehensive database of existing customers as well as targeting new customer segments.
  • Develop a deep understanding of customer needs, preferences, and behaviours through data analysis and customer feedback (Trustpilot and complaint analysis).
  • Create comprehensive proposals for improving the customer experience, addressing pain points, and enhancing satisfaction at each stage of the customer journey.
  • Work closely with product teams to align proposed improvements with product development.
  • Stay abreast of industry trends and best practices related to customer experience, and incorporate innovative ideas into proposals.
  • Communicate effectively with stakeholders, presenting proposals and progress reports to gain support for initiatives aimed at enhancing the customer journey.


Competitor and Market Analysis:

  • Conduct daily competitor pricing analysis to track market trends and Recognise positioning, as well as deposit flows.
  • Collect and analyse pricing data from various sources, including competitor websites, Moneyfacts reports, and industry publications.
  • Collaborate with the marketing team to understand customer preferences and market demands that may impact pricing decisions.
  • Regularly update pricing databases and maintain accurate records of competitor pricing information.
  • Prepare detailed reports and presentations summarising findings from the competitor pricing and customer insights analysis.
  • Monitor changes in the competitive landscape and industry trends to proactively recommend pricing adjustments and strategies.
  • Abide by all financial crime related policies, procedures and reporting obligations applicable to the role


Key Skills and Experience:

  • Bachelor's degree.
  • Desire to gain valuable experience in deposit operations management within the banking industry.
  • Good knowledge of banking regulations and compliance related to deposit products is a plus.


Key Competencies:

  • Excellent analytical and problem-solving abilities, with a focus on continuous improvement.
  • Effective communication and interpersonal skills to collaborate with cross-functional teams and interface with customers.
  • Detail-oriented with a high level of accuracy in handling financial data.
  • Proficiency in data analysis tools, and Microsoft Office Suite.
  • Ability to adapt to a fast-paced and dynamic banking environment.


Why Recognise Bank?

Recognise Bank was created to help the UK’s ambitious SMEs grow and thrive, by offering them a range of lending propositions and savings products. We’re growing quickly and we’re winning awards, and that’s down to our people who bring a wide range of experiences, from banking to technology and beyond, bringing thoughts and great ideas from different perspectives. Recognise Bank offers the perfect opportunity to thrive in a pioneering environment, where your expertise will shape the future of the business and financial services. With offices based in the City of London, Manchester, and Birmingham, we are a growing team with big ambitions. If you think you have what it takes to make a difference at a new SME challenger bank, please get in touch.

Perks

🏠 Hybrid working (3 days in the office, 2 days working from home)
🌎 4 weeks working from anywhere
🏖️ 25 days annual leave plus bank holidays
🎂 Day off on your birthday
🎉 Monthly office socials
🥐 Free breakfast once a week
❤️ A team who will genuinely support you

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We always like to hear from great people. So, even if you can’t find the role you’re looking for, please send an email to our team and we’ll keep you in mind for future opportunities: [email protected].

Please note that any communication you send to us is subject to our Privacy Notice.

We’re proud of our team of diverse and talented individuals. If you’d like to join us, please apply below.

Job Role

You will be expected to work on detailed financial models and draft credit reports.We are looking for candidates with strong financial analysis concepts & communication skills looking for candidates with strong financial analysis concepts & communication skills…

Job Role

You will be expected to work on detailed financial models and draft credit reports.We are looking for candidates with strong financial analysis concepts & communication skills looking for candidates with strong financial analysis concepts & communication skills…

Job Role

You will be expected to work on detailed financial models and draft credit reports.We are looking for candidates with strong financial analysis concepts & communication skills looking for candidates with strong financial analysis concepts & communication skills…

Job Role

You will be expected to work on detailed financial models and draft credit reports.We are looking for candidates with strong financial analysis concepts & communication skills looking for candidates with strong financial analysis concepts & communication skills…

We always like to hear from great people. So, even if you can’t find the role you’re looking for, please send an email to our team and we’ll keep you in mind for future opportunities: [email protected].

Please note that any communication you send to us is subject to our Privacy Notice.

We’re sorry, there are no live vacancies at the moment. Please check back again soon. Alternatively, please send our team an email and we’ll keep you in mind for future opportunities: [email protected].

Please note that any communication you send to us is subject to our Privacy Notice.