Careers at Recognise Bank

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We’re proud of our team of diverse and talented individuals.
If you’d like to join us, please apply below.

Head of People

Job Purpose

We are seeking an innovative and dynamic Head of People to lead our People & Culture function, reporting directly to the ExCo.

The purpose of this role is to ensure that:

Recognise Bank's organisational culture, people and talent strategy aligns with its mission and goals.

This leader is both a strategic thinker and a hands-on team member who thrives in a fast-paced, innovative environment.

Key Responsibilities:

Develop and implement a holistic People strategy that supports the company’s mission, values, and long-term objectives.
Act as a trusted advisor to the leadership team, providing insights on organisational design, talent management, and culture.
Lead, mentor, and inspire the People team to deliver exceptional service across all functions.
Oversee end-to-end talent acquisition, ensuring the recruitment of top talent aligned with company needs.
Design and implement programs for employee onboarding, development, and retention.
Drive succession planning and leadership development initiatives to build a strong talent pipeline.
Foster a positive, inclusive, and high-performing workplace culture that reflects the company’s values.
Champion diversity, equity, and inclusion initiatives across the organisation.
Develop strategies to measure and enhance employee engagement and satisfaction.
Oversee the development and execution of HR policies, procedures, and compliance programs.
Manage compensation and benefits strategies to ensure equity, competitiveness, and alignment with company goals.
Leverage HR analytics to monitor key performance indicators and inform decision making.

Key Skills and Experience:

5+ years of HR leadership experience, including strategic planning, talent management, and employee engagement, preferably in a fast-paced or growth-oriented environment.

Bachelor’s degree in Human Resources, Business Administration, or related field; CIPD Level 5 or higher preferred.

Strong leadership and interpersonal skills, with the ability to influence and inspire teams.
Expertise in HR best practices, diversity and inclusion initiatives, and employment law compliance.
Proficiency in strategic planning, organisational design, and workforce development.
Skilled in using HR systems and analytics to drive informed decision-making.

Growth-oriented, adaptable, and committed to fostering a culture of innovation and collaboration.

Why Recognise Bank?

Recognise Bank was created to help the UK’s ambitious SMEs grow and thrive, by offering them a range of lending propositions and savings products. We’re growing quickly and we’re winning awards, and that’s down to our people who bring a wide range of experiences, from banking to technology and beyond, bringing thoughts and great ideas from different perspectives. Recognise Bank offers the perfect opportunity to thrive in a pioneering environment, where your expertise will shape the future of the business and financial services. With offices based in the City of London, Manchester, and Birmingham, we are a growing team with big ambitions. If you think you have what it takes to make a difference at a new SME challenger bank, please get in touch.

Perks

🏠 Hybrid working (3 days in the office, 2 days working from home)
🌎 4 weeks working from anywhere
🏖️ 25 days annual leave plus bank holidays
🎂 Day off on your birthday
🎉 Monthly office socials
🥐 Free breakfast once a week
❤️ A team who will genuinely support you

IT Support Engineer

Job Purpose

The IT support role works with key functions in the IT department to enable delivery of a high-quality service to end-users.

The purpose of this role is to ensure that:

The Recognise Bank technology estate runs smoothly and safely and is operationally resilient
Any change-the-bank project deliverables have appropriate support in place for acceptance into service management

Recognise IT Supplier Relationships are managed, tracked, and monitored from an Operational perspective
Any Application, Service Delivery and Corporate Technology issues relating to Recognise Bank’s Production IT estate are dealt with swiftly and effectively as needed

Key Responsibilities:

End-User Support:

Act as the first point of contact for IT-related issues, providing on-site and remote support to end-users.
Troubleshoot hardware, software, and system issues.
Guidance and training to users on IT systems and tools.

Ticket Management:

Manage, prioritize,log, track and resolve support tickets in line with service level agreements (SLAs).
Escalate complex issues to relevant teams or third-party suppliers when necessary.

Vendor Collaboration (OneMSP):

Coordinate with OneMSP to address advanced technical issues or implement new solutions.
Liaise with OneMSP for timely updates, issue resolution, and system maintenance.
Monitor and review the performance of OneMSP, ensuring adherence to agreed service levels.

IT Systems Management:

Assist in deploying and maintaining IT hardware, including desktops, laptops, printers, and peripherals.
Support software installation, updates, and troubleshooting.
Manage user accounts, permissions, and profiles using Active Directory and other tools.

Key Skills and Experience :

Education:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

Experience:

2+ years in an IT support role, with hands-on experience in end-user support and ticket management.
Proven experience working with third-party IT vendors or managed service providers.

Technical Skills:

Proficiency in troubleshooting Windows, MacOS, and Office 365.
Familiarity with IT ticketing systems (e.g., ServiceNow, Zendesk, or similar).
Basic knowledge of networking concepts and remote support tools.
Exposure to Active Directory for user management.

Certifications (Preferred):

ITIL Foundation, CompTIA A+, or Microsoft Certified: Modern Desktop Administrator.

Perks

We always like to hear from great people. So, even if you can’t find the role you’re looking for, please send an email to our team and we’ll keep you in mind for future opportunities: [email protected].

Please note that any communication you send to us is subject to our Privacy Notice.

We’re proud of our team of diverse and talented individuals.
If you’d like to join us, please apply below.

Savings Operations Analyst

Role and Responsibilities

Supporting the day-to-day management of third-party suppliers and deposit aggregators:

Work collaboratively with our third-party supplier to understand, review and improve the direct customer journey across both the retail and business propositions.
Manage all change requests through inception to completion liaising with internal and external stakeholders throughout.

Work closely with cross-functional teams to implement pricing changes, new product launches and taking products off-sale for both direct proposition and other funding channels and ensure alignment with overall business objectives.
Champion continuous improvement through putting proposals forward that enhances our overall deposit proposition.

Customer Experience:

Conduct thorough research and analysis to understand the end-to-end customer journey across various touchpoints.
Collaborate with cross-functional teams, including marketing, data, and customer support, to gather insights into customer interactions and pain points.
Develop and manage comprehensive database of existing customers as well as targeting new customer segments.
Develop a deep understanding of customer needs, preferences, and behaviours through data analysis and customer feedback (Trustpilot and complaint analysis).
Create comprehensive proposals for improving the customer experience, addressing pain points, and enhancing satisfaction at each stage of the customer journey.
Work closely with product teams to align proposed improvements with product development.
Stay abreast of industry trends and best practices related to customer experience, and incorporate innovative ideas into proposals.
Communicate effectively with stakeholders, presenting proposals and progress reports to gain support for initiatives aimed at enhancing the customer journey.

Competitor and Market Analysis:

Conduct daily competitor pricing analysis to track market trends and Recognise positioning, as well as deposit flows.
Collect and analyse pricing data from various sources, including competitor websites, Moneyfacts reports, and industry publications.
Collaborate with the marketing team to understand customer preferences and market demands that may impact pricing decisions.
Regularly update pricing databases and maintain accurate records of competitor pricing information.
Prepare detailed reports and presentations summarising findings from the competitor pricing and customer insights analysis.
Monitor changes in the competitive landscape and industry trends to proactively recommend pricing adjustments and strategies.
Abide by all financial crime related policies, procedures and reporting obligations applicable to the role

Key Skills and Experience:

Bachelor's degree.
Desire to gain valuable experience in deposit operations management within the banking industry.
Good knowledge of banking regulations and compliance related to deposit products is a plus.

Key Competencies:

Excellent analytical and problem-solving abilities, with a focus on continuous improvement.
Effective communication and interpersonal skills to collaborate with cross-functional teams and interface with customers.
Detail-oriented with a high level of accuracy in handling financial data.
Proficiency in data analysis tools, and Microsoft Office Suite.
Ability to adapt to a fast-paced and dynamic banking environment.

Perks

Please note that any communication you send to us is subject to our Privacy Notice.

We’re proud of our team of diverse and talented individuals. If you’d like to join us, please apply below.

Job Role

You will be expected to work on detailed financial models and draft credit reports.We are looking for candidates with strong financial analysis concepts & communication skills looking for candidates with strong financial analysis concepts & communication skills…

Job Role

Please note that any communication you send to us is subject to our Privacy Notice.

We’re sorry, there are no live vacancies at the moment. Please check back again soon. Alternatively, please send our team an email and we’ll keep you in mind for future opportunities: [email protected].

Please note that any communication you send to us is subject to our Privacy Notice.