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Get in touch

Whether you have a question, feedback, or need assistance, our dedicated customer service team are here to help you via phone or email.

Personal savings

Our opening hours are 9:00am to 5:00pm, Monday to Friday. We are closed on weekends and on bank holidays.

Lending

Please let us know which lending product you are interested in and whether you are a broker or a borrower. If you are an existing customer, please contact your lending manager.

Business savings

Our opening hours are 9:00am to 5:00pm, Monday to Friday. We are closed on weekends and on bank holidays.

Press and media

For media-related queries or interview requests, please contact our media relations team at [email protected].

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Careers

If you’re interested in joining our dynamic team, visit our Careers page for current job openings and information on how to apply. Alternatively, you can reach out to us at [email protected]. 

Please note that any communications you send to us are subject to our Privacy Notice.

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Partnerships

We value collaborations and partnerships. If you’re interested in exploring business opportunities with Recognise Bank or have a proposal to discuss, please email us at [email protected].

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Fraud

Your data and online security are important to us and we are committed to safeguarding it. We take fraud prevention seriously. If you suspect any fraudulent activity or believe you may have been a victim, please contact us immediately for assistance.

Learn more

Anything else?

Please send an email to [email protected] if you are not sure who to speak with, or check out our FAQs page by clicking the link below.

Frequently asked questions
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Recognise Bank Limited is a company registered in England and Wales (CRN 10603119), at Augustine House, 6a Austin Friars, London, United Kingdom, EC2N 2HA. Recognise Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under FRN 849404. 

Eligible deposits with Recognise Bank are protected up to a total of £85,000 for individuals by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Visit the FSCS website to see how your money is protected. 

Loan facilities offered by Recognise Bank are non-regulated contracts under the Financial Services and Markets (Regulated Activities) Order 2001 and the Financial Services and Markets Mortgage Credit Directive Order 2015. Your property is at risk if you fail to make payments on a mortgage contract. 

All products and services are subject to Terms and Conditions. Recognise Bank reserves the right to withdraw any product from sale at any time.

© Recognise Bank 2025

Steve Pateman

Steve has had an extensive executive career in banking, leading corporate and commercial banking businesses at RBS/NatWest, managing Santander’s UK banking businesses and as CEO of Shawbrook Bank, Hodge Banking Group and most recently successfully leading the banking licence application for StreamBank.

He is a non-executive Director at Bank of Ireland both in the UK and Dublin and Thin Cats, a specialist SME lending business and is retained as an advisor to Black Lion Ventures. He was previously President of the Chartered Banker Institute.

Steve took up the role of Chair (subject to regulatory approval) at Recognise Bank in November 2024, having served as an Investor Non-Executive Director since January 2024.