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General FAQs

Yes.

Recognise Bank Limited is an authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA). Our Financial Services Register number is 849404. You can verify this information on the Financial Services Register by visiting the FCA’s official website at www.fca.org.uk/register.

No. We are a privately held company.

We are not a member or subsidiary of any other banking organisation.

We were previously part of the City of London Group PLC, however we simplified our corporate structure at the end of 2022, making us more streamlined and efficient. 

Recognise Bank is an exciting place to work with lots of opportunity and new challenges.

To view our current vacancies, check out our Careers Page.

Yes. Recognise Bank Limited is an authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA).

We have offices in London and Manchester, with a fully remote presence in Birmingham.

Recognise Bank offers a range of unregulated lending products and regulated deposit savings accounts.

Our impact on the environment and our role in society is very important to us. You can read our full policy here.

There are several ways in which you can get in touch with us. Please visit our Contact Us page for more information.

You can make a complaint via email, telephone or post.

For general complaints

For complaints relating to our lending products

  • Call us: 0800 118 1652*
  • Write to us: Recognise Bank, 4th Floor, Henry Thomas House, 5-11 Worship Street, London, EC2A 2BH

If you have a complaint about lending, it’s best to contact your relationship manager first. If you’d rather not do that, just contact us using the details above.

For complaints relating to our savings products

  • Call us: 0345 872 7888*
  • Write to us (personal savings): RUBH-ZZBS-LYAE, Recognise Bank, PO Box 921, Wallsend, NE28 5EJ
  • Write to us (business savings): RUBH-ZZBS-LYAU, Recognise Bank, PO Box 921, Wallsend, NE28 5EJ

*Our business hours are Monday to Friday from 9am to 5pm, excluding weekends and bank holidays.

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Recognise Bank Limited is a company registered in England and Wales (CRN 10603119), at 4th Floor, Henry Thomas House, 5-11 Worship Street, London, EC2A 2BH. Recognise Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under FRN 849404. 

Eligible deposits with Recognise Bank are protected up to a total of £85,000 for individuals by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Visit the FSCS website to see how your money is protected. 

Loan facilities offered by Recognise Bank are non-regulated contracts under the Financial Services and Markets (Regulated Activities) Order 2001 and the Financial Services and Markets Mortgage Credit Directive Order 2015. Your property is at risk if you fail to make payments on a mortgage contract. 

All products and services are subject to Terms and Conditions. Recognise Bank reserves the right to withdraw any product from sale at any time.

© Recognise Bank 2025

Steve Pateman
CHAIR OF THE BOARD

Steve has had an extensive executive career in banking, leading corporate and commercial banking businesses at RBS/NatWest, managing Santander’s UK banking businesses and as CEO of Shawbrook Bank, Hodge Banking Group and most recently successfully leading the banking licence application for StreamBank.

He is a non-executive Director at Bank of Ireland both in the UK and Dublin and Thin Cats, a specialist SME lending business and is retained as an advisor to Black Lion Ventures. He was previously President of the Chartered Banker Institute.

Steve took up the role of Chair (subject to regulatory approval) at Recognise Bank in November 2024, having served as an Investor Non-Executive Director since January 2024.