Cookie Policy

Welcome to (the “Site”), which is owned and operated by Recognise Bank Limited.

Cookies policy

Version last updated: November 2020

Welcome to (the “Site”), which is owned and operated by Recognise Bank Limited  (“Recognise ”, “we” and “us”). Here you will find information on what cookies may be set when you visit the Site, what we use cookies for, and how to reject or delete those cookies.

When you access the Site for the first time you will be asked to agree to our use of certain types of cookies (such as performance, marketing and tracking cookies) listed in the table below in the manner described in this policy. This is to ensure compliance with the Privacy and Electronic Communications Regulations. If you previously accessed the Site and did not agree for cookies to be set or you deleted cookies previously, you will be asked to agree to cookies being placed on your computer again.

There are certain types of cookies which are essential and which we do not require your agreement to store in accordance with the Privacy and Electronic Communications Regulations, which are the cookies used for the sole purpose of carrying out the transmission of a communication, or where storage or access is strictly necessary in order for us to provide you with the service that you requested:

• User Input Cookies (Session ID)

• Authentication Cookies

• User Centric Security Cookies

• Multimedia Content Player Cookies

 • Load Balancing Cookies

More details on these cookies can be found in the table in the section “Cookies used on this Site” below.

What are cookies?

A cookie is a text file containing a small amount of information that a website sends to your browser when you visit a website. The cookie is then sent back to the originating website on each subsequent visit, or to another website that recognises it. Cookies enhance the user experience; for example some cookies allow the website to “remember” your actions or preferences over time so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

This means we automatically collect and store the following information about your visit to the Site:

• the internet domain and IP address from where you access the Site;

• the type of browser software and operating system used to access the Site;

• the date and time you access the Site;

• if you linked to the Site from another website, the address of that website; and

• the pages you enter, visit and exit the Site from.

Our Privacy Policy sets out full details of the other information we may collect about you and explains the purposes for which we shall use your personal information.

How to control or delete cookies

Users of our Site can set their devices to manage cookies to see what cookies are set, to block or accept certain cookies, accept all cookies, to be notified when a cookie is issued or not to receive cookies at all. If you wish to restrict or block the cookies which are set on this Site (or, indeed, on any other website) you can do this through your browser settings. The “Help” function within your browser should tell you how.

Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies.

Please be aware that restricting cookies may mean that you will not be able to take full advantage of all the features or services available on this Site, and certain parts of the Site may not be accessible.

Cookies used on this site

The cookies used on this Site have been categorised based on the categories found in the ICC UK Cookie Guide. A list of all non-essential cookies used on this site by category and a description of the purposes we use them for is set out below.

Performance cookies collect information about how visitors use our Site, which pages visitors go to most often, which webpage layouts are preferable to others, which parts of the Site need improving and if visitors get error messages from web pages. They are used to improve how our Site works. This information may be shared with third parties we work with that provide us the use of performance cookies, but we shall do so on an anonymised aggregated basis.

Affiliate Marketing Tracking Cookies

We work with third parties that promote our Site, products and services. We utilise these cookies so that when you reach our Site from one of those third parties, this can be identified.

User Interface Customisation Cookies

These cookies allow the Site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise.

Google Analytics Cookies

Google Analytics is a third-party web analysis service provided by Google Inc, which uses performance cookies and targeting cookies. The information generated by these cookies about your use of the Website (including your IP address) will be transmitted to and stored by Google Inc on servers in the United States. Google will use the information collected for the purpose of evaluating your use of our Website on our behalf, compiling reports on website activity and providing other services relating to activity and internet usage to us. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser as described above. Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under This creates an opt-out cookie which prevents the further processing of your data. For more information about Google Analytics cookies, please see Google’s help pages and privacy policy. If you prevent these cookies, we cannot guarantee how the Website will perform for you.

Multimedia Content Player Cookies

These cookies are used to store technical data to play back video or audio content. These cookies are stored if/when we have videos as part of the content on our Site.

 User Input Session ID Cookies

These cookies are used to make sure your visit operates in line with your requirements as a user. They ensure you’re not treated as a new visitor each time you click on a different part of the navigation bar on the website.  They keep track of your input when filling online forms. They also confirm your browser’s capabilities and recognise details that you have inputted into a form that you complete on our Site. They expire at the end of your browsing session.

Load Balancing Cookies

These cookies allow us to provide a robust and resilient Site service. They ensure our servers balance the number of users on the Site to ensure visitors can smoothly browse through the Site and searches can be sped up.

Contact Us

If you want to receive a copy of the cookie information we hold, exercise any of your information rights explained in this notice or have any concerns or complaints about our use of your  cookie information, please use the contact our Data Protection team mentioning “Data Protection Queries”:

1. By letter addressed to Data Protection Team, Recognise Bank Limited,  First Floor, The Royal Exchange, London, EC3V 3LN.

2. By emailing: [email protected]

If we cannot resolve a complaint to your satisfaction you can contact the ICO at or by telephoning 0303 123 113 if the complaint relates to the way we have handled your personal information.


@2020 Recognise Bank Limited. All rights reserved. Recognise Bank Limited  incorporated in England and Wales. Company no. 10603119. Registered Office: 60 Gracechurch Street, London, EC3V 0HR.

Recognise Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 849404).